Management in the 21st Century

Program Designed for First Time Managers

This program is designed to develop the basic management skills of first-line managers. New managers must learn to make the transition from an independent producer to a leader of people and manager of resources. They must recognize the responsibility of the role of the manager and the importance of employee expectations.

OBJECTIVES

At the conclusion of this program, each participant will be able to:

• Understand the role and responsibilities of the manager

• Identify, describe and practice effective communication skills

• Describe and apply principles of motivation

• Communicate work requirements and provide employees with the environment to achieve those requirements

• Identify and practice effective coaching skills

KEY TOPICS

• Multiple Communication Issues

• Delegation Dilemmas

• Employee Feedback and Development

• Time Management

• Creativity and Problem Solving