Exceed Customer Expectations & Retain More Clients
Quality customer service is designed to link individual performance to organizational quality service efforts. Participants will recognize and develop skills necessary to effectively improve the quality service focus within the organization.
TOPICAL OUTLINE
Strategy
Developing a Culture
Building a Framework
Understanding Trends In Customer Relations
Leadership
Creating a Quality Service Vision
Making Quality Customer Service a Day-to-Day Reality
Empowering Employees
Coaching Employees to Act Independently
Organizational Infrastructure
Getting Employees Involved - Self-Directed Business Teams
