This program is designed to develop the basic management skills of first-line managers. New managers must learn to make the transition from an independent producer to a leader of people and manager of resources. They must recognize the responsibility of the role of the manager and the importance of employee expectations.
OBJECTIVES
At the conclusion of this program, each participant will be able to:
Understand the role and responsibilities of the manager
Identify, describe and practice effective communication skills
Describe and apply principles of motivation
Communicate work requirements and provide employees with the environment to achieve those requirements
Identify and practice effective coaching skills
KEY TOPICS
Multiple Communication Issues
Delegation Dilemmas
Employee Feedback and Development
Time Management
Creativity and Problem Solving
WHO SHOULD ATTEND
Newly-appointed managers and those who have not received formal management training
