Strategic Human Capital Insights

How Can You Align Structure, Process & People in IT?

IT_eBook 2.pngHave you asked yourself the basic question, "Does your organization value IT as a good investment?" To help answer this question and others, we have developed an eBook with one of our strategic partners, Quality Service Solutions, Future Proof your It Organization.



For decades, boards, corporate executives and IT directors have sought evidence that IT investments generate business value. Unfortunately, business executives continue to find the link between investments in IT and specific business benefits something of a mystery. Yet, IT executives often assume the link is obvious.

This eBook sets out a new approach that enables enterprises to:

  • Construct a trail of evidence leading from measures of business value to indicators of the contribution made by both the IT function and each professional within IT
  • Gauge the readiness of their organizations’ human capital to add value in the future

Having been a business witness to the IT back story for over 30 years, I truly believe that nowhere in any organization is there more potential disruption going on than in IT. The organizational stress can be overwhelming.  In the search to create order in this chaotic environment, there are three key considerations you must keep at the forefront as you navigate these stormy waters:

  1. Disruption is Business as Usual (BAU)
  2. We Are Now All Technology Companies 

  3. In IT, Rethink Everything You Know About Human Capital”


Having worked in IT and consulted with large organizations, Fred Mapp, Founder of Quality Service Solutions, believes that today, organizations are facing their greatest business challenges ever. In the past, organizations have downsized, right-sized, and implemented a myriad of cost-cutting strategies to remain competitive. At the same time, companies still need to increase market share, improve the quality of their products and services, and keep customers satisfied. Many books have been written, presentations made and surveys taken on the topics of:

IT Business Transformation and Innovation 

IT Alignment with the Business
and the Value of IT


Throughout this eBook, we focus on the following key questions: 

Does your IT Strategy have an IT – Business Leadership Alignment Focus?
  • Is IT Driving Business Innovation and Transformation?
  • Does IT have the Right Balance between Business Innovation, Operational Excellence and Future Focus?
  • Does your Organization Value IT as a Good Investment?
  • Does IT Leadership Have a Seat at the Executive Table?
  • Do the People of the New IT Organization Have the Critical Skills and Competencies to be Relevant, Business Aligned and Future Focused?

I invite you to download your complimentary digital copy of, Future Proof Your IT Organization.

Download Your Copy of the eBook

Topics: Phoenix Strategic Performance, Information Technology

Posted by Joanne Flynn

Joanne Flynn

Joanne T. Flynn heads up the human capital advisory group, Phoenix Strategic Performance, Inc. Previously, she was a Managing Director with Phoenix Group International and was Vice President / Director of Global Learning and Development at Goldman, Sachs for nine years. Joanne works with organizations as they face global growth and competitive challenges. She works with her clients to be both externally focused and internally responsive. With her unique background, she aligns competitive strategic efforts with related internal organizational leadership challenges. With the benefit of her career-long focus, Joanne contributes the unique insight of aligning strategy to internal organizational structure and process. She focuses on human capital relative to strategic initiatives, accelerated business growth, value creation, and business development. Joanne holds a Master of Arts degree in Business Management from the University of Oklahoma. In addition, she holds a double degree major in History and German from St. Elizabeth University, as well as certificates from a variety of leading universities and professional training and development organizations. Joanne has recently published her latest book, Accelerating Business Success, The Human Asset Management Strategy.

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