Strategic Human Capital Insights

The Pros and Cons of Working Remotely + 10 Key Observations

Posted by Joanne Flynn

6/16/20 10:45 AM


So, now your employees want to continue to work remotely. Let’s take a look at the pros and cons from both the employee and employer perspective.

In response to COVID-19 and quarantine restrictions, many employees were forced to work remotely. A situation that would have once seemed inconceivable, has now become a reality. As many employees have started to now return to the office, what are the pros and cons of working remotely?

From the Employee Perspective: 

Pros of Working Remotely

  • Working remotely really suits my lifestyle.
  • I can get my work done so why do I need to go back to the office? I have flexibility about when I put my 8 hours in. 
  • Why does the company need to spend money on office space? I can work from anywhere.  Why don’t they give me the money instead of using it for a facility? 
  • Can’t I work part-time from home and part-time in the office?
  • I really like not having to get dressed up for work.
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Topics: human capital, human asset management, remote work, working remotely, COVID-19, working from home

Training & Development: How Do You ‘Make It Stick’?

Posted by Joanne Flynn

4/7/20 9:00 AM


This is a guest blog post written by Rodney Nelson, Vice President of Client Operations for the Arizona Manufacturing Extension Partnership.


A Multi-Faceted Process Flowchart Approach


For the past four years, I have been supporting local Arizona manufacturing businesses providing them with a wide range of organizational development and training services. What I have found is that these businesses are looking for training they believe will help their teams and companies work more efficiently. Whether a company is choosing to do a single or numerous training and development sessions, the chance of that training sticking past the first two weeks is very slim.


How Can You ‘Make It Stick’? 

The “it” could be any type of change where employees are learning a new skill and are expected to use that skill going forward. Yes, we have all heard the saying, “you need management buy-in” but, unfortunately, that is not enough. Management’s expectations need to be documented all the way down the chain of command and we need to hold both the workers and supervisors accountable.

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Topics: human capital, Human Resources, human asset management, performance management, performance review, training & development

The 7 Next Steps to Complete After Your Performance Reviews

Posted by Joanne Flynn

3/12/20 11:00 AM


How to Keep Your Human Capital Continuous Improvement Process
© Continuous


Now that your performance review process is over, and the forms are all filed away, the important part of the job awaits! Reviews should not be done for the sake of reviews and end up in the HR department. The review process should be the first step in the many steps of the ongoing employee development process.

So, What Comes Next?
In a robust human capital continuous improvement process, it’s time to make sure that employee performance and capacity stays aligned with: 

  • Strategic goals and initiatives of the organization
  • Skills and knowledge needed to stay relevant with the evolving business skills and tools for today and tomorrow

1. Create Individual Employee Development Plans
It’s time to data-mine the rich information in the Performance Reviews and identify the gaps in knowledge, skills and tools. From that information, create an on-going monthly / quarterly development plan for each employee. In today’s changing world, skills are eroding faster than before and new knowledge and skills are required to help employees stay current and relevant to the job demands and optimize the many business tools available. Development plans are the mechanism to ensure that employee skills and knowledge stay aligned with organizational goals.

Here are some skills to evaluate:

  • Technical Knowledge and Skills
  • Business Tools Knowledge and Skills
  • Professional Skills (communication, critical thinking, effective presentations, etc.)
  • Leadership Skills (at all levels)
  • Customer Experience / Culture Skills
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Topics: human capital, Human Resources, human asset management, performance management, performance review

Is it Time to Review Your Performance Review?

Posted by Joanne Flynn

1/7/20 10:00 AM


Like everything else in business today that is undergoing constant growth and change, the strategic review of the Performance Review process is not exempt. Too often, outdated, irrelevant performance review forms, which drive the performance review process, are kept in place without question.  However, this form should be in a state of constant review, since strategically-aligned performance is critical to any high-growth organization.

As often as your strategy is reviewed, that’s how often your performance review form should be reviewed, as well.  Why?  The accompanying job description will likely be evolving and / or completely changing.  And, as new skills are required to perform a task, these new skills and competencies must be reevaluated, as well.

A Typical Example 

A paper-intensive and manual ordering process has been replaced by a software application that virtually eliminates paper from the process.  This will allow orders to bypass the customer service department and move directly into the fulfillment department.  Only exceptional cases will now be handled by the customer service department.  The clerical function of routinely double checking for correct orders and sales tax has been replaced by software.  Four things will happen:

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Topics: human capital, Human Resources, human asset management, performance management, performance review

Book Launch: Brand YOU, Brand NEW, a Step-by-Step Guide to Take Your Career to the Next Level

Posted by Joanne Flynn

5/10/19 10:05 AM

We are thrilled to announce the launch of Joanne Flynn's co-authored career development book, Brand YOU, Brand NEW, a Step-by-Step Guide to Take Your Career to the Next Level.📚
 

Joanne Toth Flynn and Elyse Flynn Meyer, a mother-daughter team, co-authored, Brand YOU, Brand NEW  from a multigenerational perspective. Through their collaborative approach, they provide a range of universal perspectives to help you optimize your personal Brand YOU. This book takes you through the critical steps needed to proactively manage your brand and your personal development. The goal is to put you in the ultimate career control seat.

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Topics: Women in Business, human capital, Soft Skills, human asset management

Is Your Quality Assurance up to the Change Challenge?

Posted by Joanne Flynn

3/27/19 1:30 PM


Are you ready to take an organizational Quality Assurance diagnostic?


As organizations move through continual change, the need to stay up-to-date and relevant is now a strategic imperative.  Nowhere in the organization is this more relevant than to a Quality Assurance Department whose function it is to maintain quality, always, despite the change swirling around it.  The challenge for managing quality assurance in a changing workplace is analogous to changing the tires on a car while the car is traveling at 60 miles per hour.  As difficult as it may seem, the goal is to always maintain Quality Assurance.

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Topics: human capital, human asset management, human asset management strategy, quality, quality assurance

Do You Really Need an Employee Handbook?

Posted by Joanne Flynn

1/23/19 10:00 AM

It may be underestimated, but it is certainly strategic!

This question predictably comes up when I speak with company management, often because the Employee Handbook is seen as moderately useful but not on the top of management’s priority list. 

Why’s that? Because often the Employee Handbook:

  • Isn’t current
  • Doesn’t cover the full range of issues
  • Isn’t specific enough to be meaningful
  • Isn’t given to new employees
  • Isn’t used by management


However, one thing is for certain, when something goes wrong in an organization, the following happens:

  • From the manager’s perspective: Managers look to the Employee Handbook for guidance and protection from liability.

  • From the employee's perspective: Employees look to the Employee Handbook for guidance, protection from liability or loopholes created by omission or ambiguity.
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Topics: Change Management, Leadership, human capital, human asset management, human asset management strategy

Is Being Loyal to an Employee a Good Thing?

Posted by Joanne Flynn

10/10/18 10:30 AM


Both employee and manager loyalty has always been considered a good thing. So what’s changed? When does being loyal long-term, at all costs, go from a virtue to a liability?

The concept of "change" has changed everything. When companies grew at normal rates, and change was incremental and predictable, manager and employee loyalty could keep pace with each other and with the direction of the organization. Now, however, when organizations are growing fast and adapting to new technology, new processes and methods, increased customer demands, and additional new employees, the predictable static environment that many employees are comfortable with, have morphed into chaotic, change-driven, unpredictable frontiers where the old rules and controls have evaporated. Increasing, the latter describes today’s work reality. 

Here are some important questions to consider when thinking about manager loyalty:

  • What does it mean for the employee who is attached to the old rules and controls and is having real issues adapting to the new work reality? 
  • What does it mean for new employees who don’t know the old rules and controls and don’t really need to work under those constraints since that work environment has shifted?
  • What does it mean for the manager who must manage these two conflicting and competing employee needs?
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Topics: Change Management, Leadership, human capital, human asset management, human asset management strategy

Human Asset Management Strategy: A New Approach

Posted by Joanne Flynn

1/27/18 10:00 AM


A critical question for today’s leadership: Are your employees appreciating in value, maintaining their value, or declining in value?

Businesses consistently refer to employees as “their most valuable assets”. However, when we look at the way organizations view employees, many fail to deliver on that mantra. Employee management continues to be based on models developed in the late 20th century. Along with outdated employee management models, we see Human Resources struggle to transition from an organizational operations, support and compliance role to a true strategic partner role.

In that role, Human Resources must drive Human Asset Management Strategy (HAMS) to encourage leaders to shift their approach to the key element of success - employees.

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Topics: human capital, human asset management, human asset management strategy

Do You Really Have A Human Asset Management Strategy?

Posted by Joanne Flynn

6/24/17 8:40 AM


I’m often asked,
“What’s the difference between the concept of human capital and human asset management strategy?"  When we discuss human capital, it is often described as:

  • the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or their community.
  • a measure of the economic value of an employee's skill set. This measure builds on the basic production input of labor measure where all labor is thought to be equal.

 

Most definitions of human capital still focus on skills / people as they exist in an organization today.  Human asset management strategy (HAMS) focuses on the following:

  • Conducts a current assessment of people and their skills today
  • Attaches a trending component to the assessment for today and tomorrow to determine appreciation or depreciation
  • Develops a human capital gap analysis between today and future human capital needs
  • Evaluates productivity and associated costs
  • Creates an organizational impact analysis for near-term, mid-term and long-term effects and risks
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Topics: human capital, human asset management

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