Strategic Human Capital Insights

3 Types of Leaders Managing the Change Process

Leadership Landscape: Beware of the External Horizon


Of the many facets of Change Management, this focuses on the leader, the environment, change and the process responses required for success. 

  • Some leaders make things happen – The Proactives
  • Some leaders watch what happens  - The Passives
  • Some leaders wonder what happened? – The Reactives

Business man climbing up on hand drawn staircase concept on city backgroundOur first focus will be on the knowledge and skill sets required to manage the elements of change coming from outside the organization. Think of it this way, no one else in the organization can do this but you, the leader.

Here’s what we mean by Change Management: Change Management deals with change that comes at an organization from the external environment. That external environment can be external to a division, while still internal to the organization. From completely outside the organization, other changes can come from industry, competition, regulation, government, etc.


Download our change management case study to see how responding to change can  dramatically improve your organization


1. Some Leaders Make Things Happen – The Proactives

As a leader, you always need to have one eye always focused on any external factors that will impact your area. Your role is to anticipate those factors, prepare for them and then implement because of them. For everyone in a leadership role, there is no excuse for being caught unprepared by these forces of change. Yet, this unpreparedness is all too common.

Get Knowledge, Get Connected and Stay Relevant

The knowledge required for Change Readiness is access to continual lines of information regarding the external environment. Read everything you can.  Attend conferences and stay networked with relevant external colleagues. You need to have a pulse on the total environment to stay current and relevant.  If you don't, who else will? Optimize the Process of Change Management - Plan, Plan and Plan Some More!

You can never over plan change. The devil is in the details. These key project management skills are critical for success:

  • Problem Solving
  • Planning
  • Involve everyone necessary all the time
  • Make sure you have the most qualified people involved
  • Create and continually manage constant communication from stakeholders down through every part of the organization
  • Create an open environment
  • Make deadlines
  • Critical think and analyze risk for everything possible
  • Be realistic – if you’re not, everyone will figure it out!
  • Be open to negative information – sugar coating the bad news will get you every time!
  • Manage negative information and don’t shoot the messenger!
  • Avoid Group Think – ALWAYS. This is harder than you think!
  • Keep politics out of the process


2. Some Leaders Watch What Happens – The Passives

Some leaders have an eye on the horizon, but either live in denial that the change will actually happen, or when the change does come, then the deadline / timeframe isn’t a big issue.

Remember, nothing is a big issue, until it becomes a big issue.  Some of us can remember Y2K and all the systems challenges involved as January 1, 2000 approached. January 1, 2000 was the date. It wasn’t going anywhere. Yet, how many organizations, for years, delayed the necessary systems work that January 1, 2000 required. In businesses and governments around the world, we all knew the date was approaching. The work did get done, but at what cost? When evaluated as a change project, the delay in implementing the change required last-minute, monumental resources globally to prepare for the date we all knew years before would come.

Leaders should have planned and prepared well in advance. By waiting too long, Y2K became an emergency of, global proportion. The post mortem on this monumental project should not solely be assessed by the fact that the project got done, but;

  • at what cost?
  • could it have gone better?


3. Some Leaders Wonder What Happened -
 The Reactives

Some people simply don’t have their eye that far out on the horizon.  How come?  Often, leaders are too inwardly focused. Imagine the kind of risk an organization can be exposed to? Just think about the Titanic! Nothing more need be said about that one! Any leader who is reactive to change, should not be a leader.

Leaders – this one is on you! Everyone else knows it, even if you don’t! 


The environment and process are only two aspects of Change Management. We invite you to download our change management case study to see how responding to change can dramatically improve your organization.


Download the Case Study >>

Topics: Change Management, Leadership

Posted by Joanne Flynn

Joanne Flynn

Joanne T. Flynn heads up the human capital advisory group, Phoenix Strategic Performance, Inc. Previously, she was a Managing Director with Phoenix Group International and was Vice President / Director of Global Learning and Development at Goldman, Sachs for nine years. Joanne works with organizations as they face global growth and competitive challenges. She works with her clients to be both externally focused and internally responsive. With her unique background, she aligns competitive strategic efforts with related internal organizational leadership challenges. With the benefit of her career-long focus, Joanne contributes the unique insight of aligning strategy to internal organizational structure and process. She focuses on human capital relative to strategic initiatives, accelerated business growth, value creation, and business development. Joanne holds a Master of Arts degree in Business Management from the University of Oklahoma. In addition, she holds a double degree major in History and German from St. Elizabeth University, as well as certificates from a variety of leading universities and professional training and development organizations. Joanne has recently published her latest book, Accelerating Business Success, The Human Asset Management Strategy.

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